I had an issue with my New Beetle - it was leaking water in the back window. I brought it to Wellesley VW and it turned out to be EXTREMELY difficult to diagnose - took several months to fix. The leak didn't have a real pattern to it. Sometimes it would rain a lot & no leak, and other times just a little bit of rain would set it off. I was getting extremely frustrated with the CAR, but Ian & the service team at Wellesley VW kept taking it back to try again. They even got an expert from VW to check it out & he had never seen anything like it. FINALLY, they determined that my poor car had a defective sunroof and replaced the entire sunroof mechanism. It has been almost a year since this was fixed and it's working GREAT! I applaud Ian for NEVER giving up and taking ownership of the problem. Not once did he turn me away or make me feel like I was being a demanding customer. He was always there, ready to try again and even apologized for not having fixed it as they thought. Hopefully my car won't give me another mystery like this one, but if it does at least I can count on a great service department as well as excellent customer service. Great job!
Volkswagen Dealer In Wellesley, MA
At Wellesley Volkswagen, we understand that the car-buying process can be a headache. With so many vehicles to choose from in the new and used car circuits, you probably wish you could have a personal car-shopper! While we can’t promise you just that, we can get pretty close.
Our goal is to be one of the most accessible, efficient and friendly dealerships in the Wellesley area. We accomplish this by offering quality vehicles at an affordable price, as well as a staff of fully trained professionals to assist you in every step of the car-buying process.
So stop by anytime with any of your questions or concerns, and we’ll make sure you leave with a smile on your face!Find my Match About Us